Privacy Policy/ Terms and Conditions

Effective Date: October 29, 2026

Loney Chiropractic respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, receive chiropractic care, or communicate with our office, including through text messages.

1. Information We Collect

We may collect the following types of information:

  • Contact Information: Your name, phone number, email address, mailing address, and other contact details you provide.

  • Appointment Information: Appointment dates, times, scheduling preferences, and related communications.

  • Patient Information: Information relevant to your chiropractic care, including health information you voluntarily provide or that is collected during treatment.

  • Billing Information: Information necessary to process payments, manage billing, and handle insurance-related matters.

  • Website Information: Technical information collected when you visit our website, such as your IP address, browser type, and website usage data, where applicable.

2. How We Use Your Information

Loney Chiropractic may use your information for legitimate business and healthcare purposes, including:

  • Scheduling, confirming, and managing appointments.

  • Sending appointment reminders and follow-up communications.

  • Communicating with you regarding your chiropractic care and treatment.

  • Responding to questions and requests for assistance.

  • Processing payments, managing billing, and handling insurance-related matters.

  • Maintaining patient records and meeting applicable legal and regulatory requirements.

  • Improving our services and website.

3. Text Messaging and Mobile Information

If you provide your mobile phone number and consent to receive text messages, Loney Chiropractic may send you text messages related to your appointments, patient care, office communications, and billing.

Message frequency may vary depending on your interactions with our office. Message and data rates may apply according to your mobile carrier's plan.

Your mobile information and consent to receive text messages will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties, except with service providers that help us deliver messaging services or as otherwise required by law.

4. Information Sharing and Disclosure

Loney Chiropractic does not sell your personal information or patient data to third parties for unrelated marketing purposes.

We may disclose information when reasonably necessary to:

  • Provide healthcare services and coordinate patient care.

  • Work with service providers that support our scheduling, billing, website, and communication systems.

  • Process payments or insurance claims.

  • Comply with applicable laws, regulations, court orders, or other lawful requests.

  • Protect the rights, safety, and security of our patients and practice.

Service providers that process information on our behalf are expected to protect it and use it only for authorized purposes.

Where applicable, we handle protected health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.

5. Text Message Opt-Out and Support

You can opt out of text messages from Loney Chiropractic at any time.

  • To opt out: Reply STOP to any text message from our office. You may receive a final confirmation message.

  • For assistance: Reply HELP to a text message or contact our office directly using the contact information provided on our website.

  • Alternative communication: You may contact our office by phone or email if you prefer not to receive text messages.

Opting out of text messages will not affect your ability to receive chiropractic care. We may still need to contact you through other appropriate channels regarding your care, appointments, or account.

6. Data Security and Retention

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

We retain information for as long as reasonably necessary to provide services, maintain patient records, fulfill business needs, and comply with applicable legal and regulatory requirements.

No method of electronic transmission or storage can be guaranteed to be completely secure.

7. Your Privacy Choices

You may contact our office to request access to, correction of, or information about your personal data, subject to applicable law and any requirements governing patient records.

You may also withdraw consent for optional communications, including text messages, at any time.

8. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of websites or services that we do not operate. We encourage you to review their privacy policies before providing personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy, your personal information, or our text messaging practices, please contact:

Loney Chiropractic

phone 765-216-1157

fax 765-777-2023

413 S Tillotson Ave, Unit 1

Muncie, IN 47304

info@loneychiro.com